Common Pain Points
Where online sales and self-service break down
Disconnected systems and limited customer access
create friction for both businesses and buyers.
-
Customers lack visibility into orders, pricing, and account status
-
Manual order capture increases errors and admin workload
-
Pricing differs by customer with no easy way to manage it online
-
Repeat ordering is slow and frustrating
-
Support requests sit outside the sales process
-
Limited self-service leads to unnecessary calls and emails
Where Fusion Steps In
One connected platform for B2B and B2C sales
Fusion brings customers, products, pricing, and support
into a single online experience.
-
Customer portals with real-time access to quotes, orders, invoices, and balances
-
Online stores connected directly to live stock, pricing, and credit limits
-
Customer-specific price lists and product catalogues
-
One-click reordering to speed up repeat purchases
-
Full ERP integration for accurate, end-to-end visibility
Online Store
Simple ordering, built for business customers
Customers can browse, order, and reorder products with confidence—while Fusion handles the backend automatically.
-
Search products and add them to a cart
-
Place orders with delivery details
-
Orders instantly created in Fusion ERP
-
Product photos with related and alternative products
-
Built-in specials and promotions with notifications
-
Multiple price list support
-
Add products to favourites
-
Repeat previous orders in one click
-
Customer-specific product lists
Online Store
Simple ordering, built for business customers
Customers can browse, order, and reorder products with confidence—while Fusion handles the backend automatically.
-
Search products and add them to a cart
-
Place orders with delivery details
-
Orders instantly created in Fusion ERP
-
Product photos with related and alternative products
-
Built-in specials and promotions with notifications
-
Multiple price list support
-
Add products to favourites
-
Repeat previous orders in one click
-
Customer-specific product lists
Customer Portal
Give customers visibility without added admin
Customers manage their own information and access key business documents anytime.
-
Update business and contact information
-
View quotes and purchase orders
-
Access invoices, statements, and balances
-
View credit limits and current exposure
-
Export price lists and view stock reports
Customer Portal
Give customers visibility without added admin
Customers manage their own information and access key business documents anytime.
-
Update business and contact information
-
View quotes and purchase orders
-
Access invoices, statements, and balances
-
View credit limits and current exposure
-
Export price lists and view stock reports
Customer Service
Every interaction, fully connected
Support and communication stay linked to the customer record for full visibility and continuity.
-
Request product demos while browsing
-
Log tickets and support requests online
-
Submit credit limit increase requests
-
View all active support tickets
-
Full interaction history with last-contact tracking
-
Log recurring calls and set reminders
-
Store customer documents centrally
Customer Service
Every interaction, fully connected
Support and communication stay linked to the customer record for full visibility and continuity.
-
Request product demos while browsing
-
Log tickets and support requests online
-
Submit credit limit increase requests
-
View all active support tickets
-
Full interaction history with last-contact tracking
-
Log recurring calls and set reminders
-
Store customer documents centrally
B2B Features
Customer Portal
-
Customers update business and contact details
-
View quotes, purchase orders, and invoices
-
Access credit limits, balances, statements, and stock reports
-
Export personalised price lists
Online Store
-
Search products and add to cart
-
Product images, alternatives, and related items
-
Specials and promotions with notifications
-
Multiple price lists and customer-specific catalogues
-
Favourites and one-click reorders
-
Place orders with delivery details
Customer Support
-
Request product demos
-
Log support tickets and service requests
-
Submit credit limit increase requests
-
View active ticket reports
Fusion Software also offers these services
Trusted by these companies
